CRM systems have been a big part of my job at both my current employer as well as with my previous employer. In the business development field, I keep coming back to the need for a good , simple, reliable CRM on which to base the rest of the IT infrastructure that we might want to use. In the past 2 and a half years of work I have found very little information about how to choose a CRM system or about how to use a CRM once you have made the choice. Is there no market for this? Did I just happen to end up working for 2 consecutive small companies that essentially had the same CRM requirements?
In future posts I will try to pass on any information I have learned in my long struggle with CRM systems, and maybe others can chime in as well.
Here is a list of all of the CRM systems that I came across in my search, and had to time to look at:
After hours of searching and trialing, I decided on SugarCRM. For the most part I was happy with the experience, but I'll probably have to write another post on Sugar alone.