Anatomy of a failed Twitter Campaign

After getting the “@kiva” name on twitter I wanted to get the word out that Kiva.org now officially had a twitter presence that people could remember.  Prior to that we had been using @kivacs and @kivadotorg, and people were mistakenly assuming that we were @kiva.

Inspired by Charlie O’Donnell’s co-opting of Follow Friday to promote the launch of his company, path101, i wanted to do the same for Kiva.  The idea was to get as many people as possible recommending @kiva for Follow Friday using the #followfriday hashtags, in the hopes of gaining 1k followers.  To set the scene, we emailed all of kiva’s mailing lists (700+) and 20+ of the top people I could think of on Twitter (which isn’t exactly an impressive list).

Here are the rough stats we got on Follow Friday May the 15th (which we started with around 2400 followers):

New Followers :200

Follow Friday Recommendations : 90

I did a quick run through of those 90 people who gave us a shout out, and combined they had 46,000 followers.  Thats 500 followers on average, so we’re not talking about a bunch of new accounts here.

We also posted about the initiative to our blog, and to our Facebook page, which had 40k fans at the time. Later in the day 2pm PST, we even got posted on@micah’s (the creator of follow friday) www.followfridays.com Feature Followers section.

Here’s what the day looked like on TwitterCounter, you can just barely see the graph curve up a bit more  on May 15th  We went up from gaining an average of a 150 users each day to over 200:

kiva-twitter-counter

 

Since my goal for the day had been to add 1k new followers, I was a bit dissapointed.  I’d love to know what other people expect when doing this kind of campaign.  My buddy Dan Martell has a similar post on his blog, which can be used as a comparable.  A guest blogger, @coryschop , does an 8 hour experiment and gains 83 new followers.

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  • http://www.twitter.com/dremoran dremoran

    My hypothesis is that Follow Friday has potentially lost its luster. It was novel and interesting at first, but to me it has become noise. I view it more as a way to give props to someone else than a way to notify one's followers of a good resource. It is hard to believe that people who send #followfriday tweets are doing so for the sole purpose of benefiting their followers. Or… perhaps I am in the minority for thinking this way.

    That said, I think Charlie's promotion of Path101 a couple months ago was awesome. It was relevant and viral, and it was more than just saying “Follow Path101″.

  • http://www.twitter.com/dremoran dremoran

    Another thought. I see you guys tweet out loan requests via @kivaalerts, but is a tweet also sent out when someone makes a loan? It would be great if a tweet were optionally sent from my account when I funded a loan request.

  • http://www.evbart.com evbart

    @dremoran

    yeah, it would be interesting to see how many follow friday
    suggestions actually result in someone following the person suggested.
    figuring out whether or not to follow someone based on someone elses
    suggestion is tough, especially when they are recommending multiple
    people.

    That being said, I would have expected a much higher conversion rater
    for a big name like @kiva. Theres a lot of pent up good will out
    there towards Kiva.org and I would think those people were interested
    in knowing they now have a twitter account.

    Great suggestion about sending out a tweet each time you make a loan!!
    We're holding a developer on June 6th (
    http://blog.build.kiva.org/2009/04/23/kiva-deve… ) to get
    people building these kinds of tools with our API. This could be a
    great suggestion.

    Currently you can broadcast a Kiva investment via Facebooks beacon to
    your Facebook news feed. Right after you check out, theres a button
    that says “post this to facebook”. I'll publish a tutorial on how
    that works.

  • http://www.evbart.com evbart

    Hello!

    Sorry to hit everyone up with a bulk email like this, but its for a good cause!

    I wanted to let you know about Kiva (http://www.kiva.org), a non-profit that allows you to lend as little as $25 to a specific low-income entrepreneur across the globe.

    You choose who to lend to – whether a baker in Afghanistan, a goat herder in Uganda, a farmer in Peru, a restaurateur in Cambodia, or a tailor in Iraq – and as they repay their loan, you get your money back. It's a powerful and sustainable way to empower someone right now to lift themselves out of poverty.

    I've been volunteering there the last couple of months in their community outreach team, and I'm in charge of all of their social media efforts. Check it out and let me know what you think!

    Evan Bartlett
    evbart@kiva.org
    http://www.twitter.com/kiva
    http://www.kiva.org/lender/evbart

    Check it out!
    https://www.kiva.org/app.php?page=register&_isc…

  • http://modestadventurer.com Traveller_Adventure

    This is quite impressive, I am pleased to read this post, keep posts like this coming, you totally rock!
    Cheers,
    Blog Review

  • http://sain-web.com Traveller

    This is quite impressive, I am pleased to read this post, keep posts like this coming, you totally rock!
    Cheers,
    Blog Review

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